Why The Philippines?

There’s no denying that the Philippines is a land of opportunity for outsourcing, given the growth of the outsourcing industry in recent years. Armed with strong English skills and an affinity for Western culture, top outsourcing companies in the Philippines now offer better strategic advantages for your company. It’s not surprising that the Philippines is rapidly advancing in this Industry. Here are ten reasons why…

1) Filipinos have an amazing work ethic

You can hire flexible, skilled, and world-class employees. Filipinos, by nature, are very resourceful and creative. The adaptability that they display in various tasks and responsibilities saves a lot of time in unnecessary supervision. Filipinos are hospitable by culture. When you give your demands, Filipinos will make a way to accommodate them. The same goes for work; they will do their best with their work to please you. No one is more resilient than Filipinos—working under pressure is not a problem for them, in fact, they will smile through the process. They are also respectful by nature and it shows by way of their interaction with clients. Since the Philippines maintains a western standard level of education, talents are world-class. The quality of their work is accepted on a global scale. The Filipino people have a culture of pleasing others. This comes in handy when you hire them professionally since they naturally strive to accommodate their employer’s needs and wants.

2) A strong education system is in place

Apart from classes being taught in English, some schools even offer BPO skills training for students. Potential employees from the Philippines are so well-trained that you won’t be able to tell the difference between your in-house and offshore teams.

3) It will give you a time-zone advantage

While you are closed for the day, your offshore team will be working hard to beat the deadlines. It’s possible to wake up to projects being delivered the next morning when you outsource to the Philippines. Filipinos can quickly adjust to any time zone that you require. You just have to set your expectations with the working schedule that you prefer. Again, the hospitable nature of Filipinos comes in as willing to accommodate your requests.

4) You get to work with a younger demographic

The average working age in the Philippines is 21+ years old which makes them skilled at current technologies. This means they will require minimal training and they are better suited to adapt to big changes, keeping your business flexible.

5) There is a high-level English proficiency

Language barriers — sometimes even accents — are one of the biggest worries of business owners when outsourcing to a foreign country. Luckily, here in the Philippines, English is a second language and most Filipinos are adaptive to accents. In the country, English is taught in schools as soon as grade school, and it’s used by the government and in mass media. This has resulted in Filipinos having higher English proficiency compared to other outsourcing destinations like India and Brazil, making it easier for business owners to communicate with their offshore teams. While the Philippines’ national language is Tagalog, English is the number one spoken language and many have developed a neutral accent. This makes Filipinos seem natural English speakers. When you listen to them speaking comfortably, rapport is easily established. Good command of the English language makes the process of outsourcing easier.

6) Filipinos understand and partake in Western culture

Because of the country’s hundred-year history of colonization, Filipino culture has long been fused with numerous influences, including American culture. From language to education, food, and even clothes, Filipinos are a great cultural match for Western countries. You won’t have a difficult time adjusting to Filipino employees as the Philippines is considered the most Westernized country in Asia. US and Australian pop culture are well-received here—it’s possible your offshore team watches the same shows or listens to the same music as you do.

7) You have access to a global talent pool

Building an offshore team in the Philippines means greater access to talent from across the globe, at the same or even higher caliber of people back home. This helps your company gain knowledge and a new perspective that can improve your existing processes. Filipinos, by nature, are very resourceful and creative. The adaptability that they display in various tasks and responsibilities saves a lot of time in unnecessary supervision. Filipinos are hospitable by culture. When you give your demands, Filipinos will make a way to accommodate them. The same goes for work; they will do their best with their work to please you.

8) The Philippines has a Data Privacy Act

Republic Act 10173 or the Data Privacy Act of 2012 protects all information from unauthorized access and usage, which brings the country’s policies up to international security standards. Any industry, especially healthcare, can finally outsource to the Philippines without any worries.

9) It reduces costs because of lower wages

Now, you’ve probably already heard that you can save up to 70% in labor and operating costs when you outsource to the Philippines, and it still stands true today. Outsourcing to the Philippines makes economic sense. The cost of living here is so much lower compared to Western countries, so the salary for labor is also cheaper than hiring someone in your home state. Wages in the Philippines cost less than in more developed economies, making it perhaps the best place on earth to find affordable but highly-skilled employees. You get to reduce your cost of labor while significantly improving performance.

10) There is strong government support

With outsourcing being one of the biggest economic drivers in the country, the Philippine government supports the industry through infrastructure and policy-making. Additionally, the government also has departments specifically for training young professionals for BPOs to maintain global competitiveness. The Philippine government supports the outsourcing industry as it helps grow the economy. Today, almost 2M employees work in the industry. Filipinos no longer need to work abroad to improve their quality of life—they can work in their home country and provide well for their families.