Partners in Progress, Innovators in Growth
With over 20 years of proven expertise, our Philippines-based outsourcing firm is your trusted partner for delivering tailored, high-quality solutions to businesses in Australia and New Zealand. We specialize in supporting a wide range of industries, including insurance, security, telecommunications, medical, hospitality, advertising, legal, accounting, and more.
Our services are designed to help you achieve cost efficiency and drive business growth. From customer support outsourcing, data entry services, and IT support to virtual staffing, back-office processing, and HR outsourcing, we offer the comprehensive support you need to stay ahead in a competitive market.
In an era where digital transformation, remote work solutions, and business process automation (BPA) are reshaping industries, we provide scalable and customized outsourcing solutions to fit your specific needs. Our commitment to process optimization, quality assurance, and 24/7 service availability ensures that your business can operate seamlessly, no matter where you are.
At the heart of our services is a deep understanding of the need for cost savings, flexibility, and access to skilled talent, making us the perfect partner for businesses looking to grow without compromising on quality.
Empower your business with expert outsourcing – let’s build success together.
Mission
Empowering businesses by delivering top-tier, cost-efficient BPO solutions from the Philippines. We specialize in driving operational efficiency, enhancing productivity, and supporting growth through innovative outsourcing services, while fostering long-term partnerships built on trust, quality, and consistent results.
VISION
To be the global leader in outsourcing business, recognized worldwide for our commitment to excellence, innovation, and transformative impact. Our vision is to lead the industry in this digital age by setting new standards in outsourcing, helping businesses unlock their full potential and achieve.
Grace leads initiatives focused on employee retention, talent development, and organizational growth. Her goal is to create a culture that empowers employees while enhancing overall business performance. In addition to her HR responsibilities, Grace also manages the company’s finance and accounting functions, ensuring efficient operations across all departments.
Grace holds a Bachelor’s Degree in Business Administration and is a certified Civil Service Professional. Outside of work, she enjoys singing and dancing, adding a creative flair to her personal life.
Gerald McCormack
Managing Director and Owner, Outsourcing Alliance Pty Ltd
With over 23 years of leadership in the BPO industry, Gerald McCormack leads Outsourcing Alliance Pty Ltd with a focus on driving growth and operational excellence. As Managing Director, Gerald oversees the day-to-day business activities while continuously sourcing and implementing new outsourcing campaigns that align with client needs and industry trends.
Before transitioning to the professional world, Gerald spent 14 years in the construction industry, where he earned a trade certificate. He also holds a Financial Services License, reflecting his diverse expertise. Gerald is deeply passionate about promoting the skills and talents of the Filipino workforce, delivering high-quality services and outstanding business outcomes for Outsourcing Alliance and its partners.
His leadership is rooted in a commitment to service excellence, ensuring that Outsourcing Alliance consistently exceeds client expectations and maintains strong, results-driven relationships with partners worldwide.
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