We offer a wide range of services, including customer support, data entry, IT support, virtual staffing, and HR outsourcing, to ensure your business runs smoothly and efficiently.
Our tailored solutions help you reduce operational costs while providing the flexibility to scale your workforce according to your business needs, driving sustainable growth.
With over 20 years of experience, we specialize in various sectors, including insurance, telecommunications, medical, and more, delivering high-quality services to meet industry-specific demands.
We prioritize process optimization and quality assurance, ensuring that our services meet your standards, backed by our 24/7 service availability for uninterrupted business operations.
With over 20 years of proven expertise, our Australian-owned outsourcing firm has become the go-to partner for businesses in Australia and New Zealand. We specialize in delivering tailored, high-quality solutions across industries such as insurance, engineering, telecommunications, travel, hospitality, advertising, legal, accounting, marketing and more.
In today’s fast-evolving landscape, driven by digital transformation, remote work, and business process automation (BPA), we offer scalable and customized outsourcing services to address your specific needs. Our focus on process optimization, quality assurance and 24/7 support ensures your business runs seamlessly, regardless of location.
We understand that cost-efficiency, flexibility and access to top-tier talent are crucial to your success. By partnering with us, you can confidently scale your business while maintaining the highest standards of quality and performance.
Unlock your business’s full potential with expert outsourcing—let’s work together to create lasting success and drive your growth forward.
Head of Marketing
Janine brings over 5 years of experience in the Travel Industry and has successfully transitioned to the BPO sector, where she focuses on driving business growth through strategic outsourcing solutions. With a Bachelor’s Degree in Tourism Management, she leverages her expertise to help clients attract customers and optimize their outsourcing strategies for sustained expansion. Janine is also dedicated to professional development, regularly engaging in marketing training to craft impactful campaigns, and she oversees the management of all social media platforms for the company. Outside of her professional endeavors, she maintains an active lifestyle, enjoying activities such as yoga, pilates, SRT training and pole dancing.
Managing Director and Owner
With over 23 years of management and leadership experience in the BPO industry, Gerald has successfully overseen daily operations and launched numerous outsourcing campaigns. Prior to this, he spent 14 years in the construction sector, equipping him with diverse industry expertise. As a licensed professional in financial services, Gerald is passionate about leveraging the capabilities of the Filipino workforce to deliver high-quality services and drive business growth for Outsourcing Alliance partners. His commitment to excellence ensures that clients achieve strong operational outcomes and sustainable success.
HR/Admin/Office Manager
With over 12 years of professional experience in HR, administration, and finance, including 7 years in senior HR roles within the BPO industry, Grace brings a wealth of expertise to her role as head of Human Resources at Outsourcing Alliance. She oversees key functions such as employee administration, development programs, engagement, and retention initiatives aimed at fostering organizational growth. Additionally, she manages the company’s finance and accounting operations, ensuring seamless business performance. Grace holds a Bachelor’s Degree in Business Administration and is a Civil Service – Professional Level passer. In her free time, she enjoys singing and dancing.
