We understand that navigating the world of outsourcing can raise many questions. As a dedicated outsourcing partner based in the Philippines, we specialize in providing tailored solutions for Australian and Kiwi businesses. Our goal is to empower you with the right resources and support to drive your success.
In this section, you’ll find answers to common queries about our services, processes, and how we can help your business thrive. Whether you’re new to outsourcing or looking to optimize your existing operations, we’re here to provide clarity and confidence in your decisions.
With access to a vast talent pool of highly qualified professionals across various markets, it’s unlikely you won’t find the right fit. However, if that happens, there’s no obligation to hire until you’re satisfied with the candidate we present. We won’t stop until we find the perfect match for your business.
Even with thorough testing, screening, and interviews, sometimes a hire doesn’t work out—just as it can happen locally. If your new hire isn’t meeting expectations, we’ll replace them at no additional cost since we don’t charge for recruitment.
Absolutely! Our HR and recruitment team has onboarded thousands of employees. We handle the initial screening and interviews and provide you with a shortlist of strong candidates for final interviews. All we ask is that you’re ready to start training once we find the right person, as top candidates often receive multiple offers.
It all comes down to who you partner with. Our customer-centric model is specifically designed for small to medium businesses, and we understand the challenges faced by business owners with limited resources. We guide you every step of the way, aiming to get the right hire on the first try. Plus, our agreements aren’t long-term. After the initial 3 months, if you decide it’s not the right fit, you only need to give us one month’s notice. Our focus is on making the experience seamless, so you won’t want to leave—we don’t need lock-in contracts!
Just like in your local office, you’ll know your staff are working by their performance—meeting KPIs, delivering results, and doing their job well. All of our employees work from our secure office in Ortigas, where a dedicated Floor Manager ensures they stay on track and perform efficiently.
Our Business Owner, Gerald McCormack, is also actively involved, regularly checking in throughout the day. You’ll have open communication with both the Floor Manager and Gerald whenever you need.
No, our agreements aren’t long-term. After the initial 3 months, if you wish to cancel, all we require is one month’s notice to properly release the staff member. Our goal is to provide such a great experience that you won’t want to leave—we don’t need lock-in contracts! Our partners love what we do and choose to stay with us.
At OA, we only offer full-time team members who are 100% dedicated to your business. We believe that after investing time in training and managing your staff, you wouldn’t want them split between multiple companies. If you’re concerned about having 40 hours of work per week, you can hire multi-skilled employees. In addition to their primary duties, they can manage tasks like LinkedIn and social media, which can be highly profitable when handled effectively.
The cost will depend on the specific role you require and the candidate’s level of experience. However, you can expect savings of around 70% compared to what you’re paying today.
All our employees work from our secure office in Ortigas, where we have a dedicated Floor Manager to oversee staff performance and ensure smooth operations. You can communicate with your team members as often as needed throughout the day.
Additionally, our Business Owner, Gerald McCormack, is hands-on in the office and regularly checks in with the team. You’ll have open access to both the Floor Manager and Gerald whenever needed.
You have full access to Grace and Gerald whenever you need them. They are always available.
Any role you need in Australia is available offshore. The key difference is that we offer access to a much larger talent pool at a fraction of the cost you’re currently paying.
Offshore outsourcing involves delegating a role or task to an individual or team located in another country. This is also referred to as business process outsourcing (BPO). The global market for outsourcing is expected to grow significantly due to the many recognized benefits. According to Grand View Research, the industry is projected to reach a value of USD 434.1 billion by 2030.