Who we are

Outsourcing Alliance is your business process outsourcing partner in Manila, Philippines. Our team of experienced outsourcing professionals will ensure that your offshore operations are tailored to fit your companies individual needs. We pride ourselves on building offshore teams which are truly an extension of your local operations in sync with the evolving requirements of your business.

We will work with you to grow your business efficiently and cost effectively. The OA team excels with all sizes of outsourced operations across multiple industries. With clients spanning the globe our team support an array of business processes.

The OA management team has extensive experience in Outsourcing spanning over 20 years and is comprised of British, Australian, New Zealand and Filipino professionals. OA’s offices are located in both Manila and Melbourne.

Historically our company has worked with all of Australia’s large telecommunication companies in both an inbound and outbound capacity excelling in sales, support, service and in niche sectors.

Operational Model

The Outsourcing Alliance team will support every aspect of your offshore presence. We aim to make outsourcing: Simple, Efficient and Effective.  We will work with you to ensure that your required business processes are performed as per your specifications. In the instance that these processes are new we will work with you to create them using straightforward steps.

We will develop a team for you which will be an extension of your local team with open lines of communication and a focus on relationship building. We also factor Quality Assurance metrics into all campaigns to ensure your team is meeting your expectations in every way. You will be provided with regular reports to show the progress of your offshore team. Regular contact with the OA management team is encouraged.

training

Training

Our Management team will train your offshore team to work efficiently and effectively so that they will meet and exceed set KPI’s. Training will be ongoing as required. Your onshore team may be involved with training as deemed necessary. This may include relevant members of your onshore team visiting the Philippines to train your offshore team if necessary. Topics such as information security and in alignment with this the Outsourcing Alliance Company Code of Discipline will be covered in full.

All OA new hire staff go through a “transition period” where they are extensively tested before they become fully fledged members of the team. This ensures that you will have the highest quality offshore team members.

We are proud to to have worked with the following

1 – Vodafone
2 – Optus
3 – IV
4 – TL Rentals
5 – MY1300
6 – Halast media